Global BioPharmaceutical: S/4HANA Transformation
IT Target Operating Model
At a glance
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Understanding the Client’s Challenges and Pain Points
A strong client-side team is a prerequisite to every successful transformation strategy. However, the reality is that many businesses need to be equipped to lead or efficiently manage new transformation projects. As a result, we often hear from leaders facing tough challenges around internal teams that need more skills or find themselves woefully understaffed.
Ultimately, resources are the only thing enterprises back from implementing new processes and integrating new technologies. But you don’t have to go through the digital transformation process alone. A partner with expertise in this environment can significantly increase the chances of success for your project.
Boss Consulting was approached by an international nuclear company facing a critical challenge: effectively managing and leading its IT Target Operating Model (TOM) transformation project. Despite a dedicated internal team, they needed help to keep up with the demands of this complex initiative, needing more skills and resources to drive it forward efficiently. This is where Boss Consulting stepped in, bringing its expertise in digital transformation to help the company navigate the obstacles and achieve its goals.
Developing a Flexible and Scalable Solution for the Client’s Needs.
Boss Consulting ensured that the project focused on understanding how the IT organization, including Infrastructure, Applications, and Emerging Technologies, would deliver solutions to the business. We also documented how the solutions would need to be integrated into every aspect of the company. Our team of experts will help transform every area from the back office to the front and multiple sites to the head office.
To achieve this, Boss Consulting employed a comprehensive approach, which covered a complete set of operating processes, organisation role design, and an assessment of existing contracts. Additionally, the team developed a migration path to the new operating model and service offering while working closely with IT leadership in creating a business case and financial model of the preferred option, compared to the existing operational model. The team also supported the approval process with the Operating Board.
The project’s output was a detailed and comprehensive TOM that provided a clear understanding of how IT and the business should work together to deliver solutions that meet the company’s needs. The operating processes, organisation role design, and assessment of existing contracts were all critical components of this new way forward. These changes provided a clear understanding of how IT should be organised and how it should operate to deliver the solutions the business requires to succeed in a digital world.
The migration path to the new operating model and service offering was also an essential aspect of the project, as it provided a clear roadmap for the IT organisation to follow to transition to the new TOM. The business case and financial model also provided a detailed analysis of the costs and benefits of the preferred option, compared to the existing operational model, and was used to gain approval from the Operating Board.
Measuring the Value Added to the Client’s Business
The values added to the business by Boss Consulting in this case study is the successful management and implementation of an IT Target Operating Model (TOM) transformation project. By understanding the client’s specific challenges and pain points, the company was able to develop a flexible and scalable solution tailored to the client’s needs. This included a comprehensive approach that covered operating processes, organization role design, and an assessment of existing contracts, as well as a migration path to the new operating model and service offering.
The project’s output was a detailed and comprehensive TOM that provided a clear understanding of how IT and the business should work together to deliver solutions that meet the company’s needs. This collaboration provided the international nuclear company with a clear and compelling strategy to help ensure that IT and the business will continue to work together in the most effective way possible. The company can now clearly define IT as a business enabler that plays a critical role in delivering new solutions and a roadmap forward.
At Boss Consulting, we understand the crucial role that access to the right resources plays in a successful digital transformation. This is why we offer a range of strategic advisory, pre-programme, in-flight, and recovery services tailored to meet each client’s specific needs.
In addition, by utilising different contractual models, we can provide our clients with an efficient and effective environment to handle the evolving demands of the business.
We believe that by exploring the art of the possible and leveraging our expertise, we can help bring your transformation program on time and within budget while also saving you time and money across all phases of the program. If you are interested in learning more about how we can assist you with your digital transformation journey, please do not hesitate to contact us at Boss Consulting. We are always happy to discuss your needs and help you find the right sustainable solution for your business.